1. Introduction

This Privacy Policy governs the use of the CaseFlo service and outlines our practices regarding the collection, use, and protection of user information, with specific emphasis on call recording and transcription services.

2. Information Collection and Use

2.1 Personal Health Information (PHI)

CaseFlo is a HIPAA-compliant platform designed to handle sensitive health-related communications. We collect and process personal health information in strict accordance with the Health Insurance Portability and Accountability Act (HIPAA) regulations.

2.2 Call Recording and Transcription

By using the CaseFlo service, users explicitly consent to the following:

• All communications may be recorded and transcribed
• Recordings and transcriptions will be stored securely
• Access to recordings will be restricted to authorized personnel
• Recordings will be maintained in compliance with HIPAA security standards

3. Consent and Waiver

3.1 Explicit Consent

By accepting a call or initiating communication through CaseFlo, the user:

• Acknowledges that the communication may be recorded
• Consents to the recording, storage, and potential review of the communication
• Agrees to inform all participants in multi-party calls about recording functionality

4. Data Security

We implement robust security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure, redundant storage systems
• Regular security audits and vulnerability assessments
• Role-based access controls for all system users

5. User Rights

Users have the right to:

• Request access to their recorded communications
• Request deletion of specific recordings where legally permissible
• Receive a report of access logs for their recordings
• Opt out of future recordings (note: this may limit service functionality)

6. Retention Policy

Recordings and associated data will be retained for a period of 7 years from creation, or as required by applicable laws and regulations, whichever is longer. After this period, data will be securely deleted unless retention is legally required.

7. Contact Information

For questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Officer at caseflo@scientiaagency.com.